How HealthIT Solutions Help Cut Healthcare Costs

After working on mobile projects and solutions for 10+ years, we know the benefit of introducing mobile technology into the workplace.  Because savings and changes in efficiency can be so dramatic, we want to share the positive experiences our clients are experiences.

In this case, customer Home Again continues to the unfold the different ways using FieldSync Assisted Care™ is helping them reduce costs while continuing to deliver high standards of care to their residents.

Heather D, who operates Home Again explained how she keeps a nurse on call 24 hours a days at an hourly rate of $3.00. However, if that nurse needs to visit the facility for any reason, that rate escalates to $20.00 /hour. That's a huge difference!

In a recent example of how FieldSync Assisted Care™ helps cut costs, an incident concurred with a resident that resulted in an injury. The nurse was able to log into the system, read the incident report and view treatment details to determine a visit was not required. Without that level of detail being available at the point-of-decision, she would have made that visit, passing along an additional $17.00 /hour expense to the billing system.

In addition to high costs, our healthcare system often suffers from doctors, nurses and other caregivers not having accurate patient data when and where they need it. Health IT initiatives, which include products like FieldSync Assisted Care™ and FieldSync Rx™ are all designed to bring data together to eliminate potentially life-saving mistakes and help bring down costs.

We will continue to showcase how clients are using mobile and web-based app to increase efficiencies. To start talking about how mobile technology can make a difference in your workplace, please contact our mobile specialists to discuss your needs.

208-284-1200

www.mobiledataforce.com

5 Questions - Are You Ready to Mobilize Your Forms?

Have you been thinking about how a mobile app might help your business? If you have staff in the field servicing customers, doing inspections, delivering product or completing service tickets, it might be the right time to abandon your aging paper based system. But is now the right time?

Like any business investment, careful consideration about the different possibilities, options and costs must be thought out.  Every business is different.  So how do you know if mobile technology is right for you?  Here are 5 questions to consider. If you answer YES to most of them, you should be thinking about replacing your paper-based forms with mobile forms!

1. Do You Have More Than Five (5) Mobile Workers?
Our 10+ years in the mobile industry show the benefits of a mobile solution is best realized with 5 or more users in the field.  So, even a small businesses can reap the rewards just like companies such as UPS, FedEx or Schwan's.

2. Do Your Forms Come Back Incomplete, Improperly Filled Out or Difficult to Read?
This is the biggest headache associated with paper forms.  They often come back incomplete, with data in the wrong place or with handwriting that is simply unreadable. This takes time to resolve, often by placing a phone call to ask the employee to explain their scribblings.  With mobile forms, built-in rules can make sure the data is complete, is in the right place and handwriting is not a factor. What's the benefit:  Time Savings and better data!

3. Do You Manually Enter Form Data into A Database or System?
Data entry is never fun!  What's worse is when it's based on incoming data that may not be accurate or read properly. As the saying goes, "Garbage In, Garbage Out". Using mobile forms, data entry is history because the incoming data is automatically fed into your system where it can be immediately used for analysis, reporting, billing, etc.  What's the benefit:  HUGE time savings, and admin staff can focus on other tasks!

4. Are You Struggling to Respond to Situations Fast Enough?
Mobile forms allow workers to transmit the information they collect immediately! This means when things go a little off-track, you have actionable information within minutes, not 8, 15, 24 or ? hours later when the data gets entered.  Communication gaps are closed, customers get better service and hi-priority situations are resolved faster with less negative impact.  What's the benefit:  Better customer service, fewer high-impact emergencies.

5. Would You Like to Shorten Billing Cycles or Other Processes that Cause Delays Due to Data Entry?
In a best case scenario, hand-written forms are entered the day after they are completed. However, we've seen businesses wait weeks to get that data entered. This lengthens business processes, billing cycles and can put management out of touch with what's happening outside the office. Again, mobile forms bring data in faster and are not effected by other high-priority tasks or employees who are sick or on vacation.  What's the benefit:  Process business actions faster, shorten billing cycles, stay in tune with what's happening in the field.

Well, how did you do?  If you answered YES to 3 or more, it's time to rethink those paper forms.  Mobile forms have many benefits that we would like to talk with you about.  If you'd like to explore mobilizing your paper-based forms, we have a simple form on our web page where you can tell us about your needs.  Here is the URL: http://www.mobiledataforce.com/project_form.php

Thanks for reading!

Tim Cerami
Information Architect @ MobileDataforce, Inc.
www.mobiledataforce.com - 208-384-1200

Facebook Focuses on HTML5 in 2011 - Good for Social Media - Not Good for the Enterprise

In the blog on Forbes, “Facebook: Our Focus in 2011 Is On Mobile, HTML5” (link at the end of this blog), it is easy to see why mobility is not only a focus for Facebook, but also for practically every business. However, what is good for Facebook, other social media companies, publications, and gaming companies is not likely the best thing for your company – except for similar functions like connecting and communicating with your customers and community. Mobile is the fastest growing part of Facebook’s network and mobile users are twice as active as desktop users. These are market realities in the consumer market.  Some meaningful questions for business users are “Is mobility relevant to our business?”, “If mobility is important in our business, do we face similar challenges as Facebook?”, and “If our challenges are not the same, is HTML5 worth the investment today?”  With almost 2 decades of enterprise technology experience under practically every environment and major tech segment, I believe that mobility today is almost certainly relevant to your company, as it delivers cost savings, improved productivity/efficiency, and various controls and risk mitigation – exactly that which enterprise technology should provide to one extent or another.

Where the confusion starts and understanding of requirements often breakdown is in understanding the challenges. Facebook is a) a social media provider and b) spending millions (maybe 10s of millions) of dollars to evaluate *if* HTML5 will be the answer to their problems. So, if you are a social media company looking for a mobile platform, you can probably stop reading here.  The needs of “enterprise” apps is very different. To quote the blogger, Oliver Chiang, quoting Bret Taylor, CTO of Facebook, “… Apple and Google could do more to ‘close the gap’ between what a native application on their respective smartphones can do and what an HTML5 app on those devices can do. One example is Apple allowing HTML5 apps to also access the accelerometer (which allows for motion and directional input) on the iPhone.”  My first reaction is, “Yes, there is a gap.” My second reaction, “What motivation do Apple and Google have for abandoning the capabilities of their respective OS in delivering their users an exceptional experience – let alone abandoning in part or in total the revenue streams and appeal of app stores?”  Regardless, HTML5 is not proven as a viable alternative for most business processes, is still in its infancy in the consumer market (making it a good bit further away from being ready for the enterprise), and help doesn’t seem likely from the device and OS camps.

The nuggets I took away reinforce the strategy we see among our customers leading the charge in enterprise mobility.

1. Enterprise Platform, Not Just a Mobile Platform: Anyone who has ever had to work with a web form or manage employees in the field, knows that lost time, lost data, and limited access to data cost money and kill customer service and productivity. Mobile web is rarely even a consideration. Even an app built on web services can fail to meet enterprise requirements.
   
2. Right Device for the Job: Yes, we love the power and capabilities of iPhone, Android phones, and their tablet siblings, but try to process hundreds of barcodes or RFID tagged items on these devices and you’ll likely be looking for a job at Facebook.  Enterprise mobility is about converting some operation or process into software or delivering software and capabilities to support operations or processes. If you've done your job in selecting a Mobile Enterprise Application Platform (MEAP) that will support today and in the future the devices/OS appropriate to the task, then you can take advantage of all the native power and glory of the leading mobile platforms and device manufacturers. There is no one-size fits all mobile solution – and you wouldn't want it that way. That is the way it was prior to iPhone, Android phones, and the reemergence of the tablet! Different great devices one of the main reasons that mobility is exploding globally. Different jobs require specialized tools.
   
3. AppStore Revenue Share is Not a Factor: You can argue that iOS (Apple) limits what a developer can do in building an application and accessing certain capabilities of those devices, but, hey, that is Apple’s business – sell and support great hardware (and primarily to consumers), often with their own tools (for which they charge money). Facebook, gaming companies, publications, and other mobile app companies pay 30% of their revenue to the AppStore. Folks – this is a BIG motivator driving Facebook's investment in trying to break free of the AppStore with a web-based app (HTML5). The enterprise is under no such obligation.  Yes, there are a variety of different financial considerations that would inform your purchasing decision, but a revenue share is not one of them. Again, if your enterprise mobile app is not required to be deployed to thousands (even 10s or 100s of thousands) of users on different devices that you do not own, manage, or control, then you are completely free to evaluate capabilities of mobile web vs native app head to head on their own merits.

There is a lot of confusion in the mobile space today, especially the mobile enterprise space, but don’t avoid investing in a quality mobile enterprise application platform and quality mobile apps. If you are early in your mobile deployments the MVP (mobile value proposition) is so compelling that you simply can’t wait. It is costing your organization hundreds of thousands, if not millions, of dollars annually while you wait for the rapidly changing mobile market to settle down. The average ROI among our customers is less than 6 months.  A hosted solution can provide immediate ROI. Yes, you will be asked to support Windows Mobile, iOS, Android, BlackBerry, etc. in your environment. And the list will change and grow with Windows Phone, Symbian, WebOS, and who knows what over the next several years. But will you be asked to deploy the same app across every platform? In most cases, the answer is, No.  The guys in the warehouse or doing deliveries are likely doing very different functions with very different needs than your sales and service team. The guys maintaining your fleet require something very different from your records management staff. So “build once, deploy to many” is partly an enterprise myth.   Yes, there is a cost of maintaining the same app for 2 platforms (e.g. Windows Mobile and iOS), but it is miniscule compared to a) the cost savings and other benefits of mobilizing your workforce and b) the overall cost of mobile initiatives. And if you've selected a capable mobile app platform, such as PointSync, the management will be that much less.

No one knows your business better than you. Have us help you put together for your business a Return on Investment (ROI) and Total Cost of Ownership (TCO) calculation. If you haven’t yet been burned by the endless hours spent developing, supporting, modifying, and testing the data synchronization of your mobile solutions, please don’t’ start digging that hole before you talk to us and have us help you build your use case for a true mobile enterprise application platform and apps.  You, your mobile workers, and your CFO will all thank you. And if you have been burned, we’ll show you a way to salvage your situation in the most timely and cost-effective way possible.  If Facebook figures it all out, believe that they (and others) will announce it to the world and you’ll be happy that they *and not you* invested in HTML5 to attempt to meet your enterprise needs.

http://blogs.forbes.com/mobiledia/2011/06/17/facebook-aims-to-bypass-apple-become-big-mobile-player/ 


posted by David Cohen
CEO @ MobileDatatForce

The Importance of Dashboards in Mobile Solutions

Dashboards have been around for years. We've grown to expect them in cars, planes and other forms for transportation. Did you ever think that almost everything we operate has some form of dashboard?  Things like kitchen ovens, washing machines, televisions and many other household items have some form of screen-based or physical (knobs, levers & buttons) dashboard.

Dashboards, regardless of how simple, are generally designed for two purposes. One, to help you operate the item, and two, alert you when something important has occurred. So why does a mobile software company find the topic of dashboards important enough to write about? Here's why:

Mobile workers are often face-to-face with critical events and activities. They see empty store shelves, interact directly with patients, take orders on the fly and otherwise react to their environment. In many cases, what they witness in the field requires swift action from another person in the office. That's where the dashboard comes in. When the field person takes certain actions, like creating an incident report or generating an urgent order on their device, that information can appear on the dashboard where it can be responded to quickly.  For more vital situations, an email or TXT message could also be sent.

We live in a time where people expect instant communication, especially when something happens that needs quick and careful attention. Try as we may to avoid them, unexpected situations happen. To mitigate the risks associated with the "unexpected", FieldSync solutions like Rx, Supported Living, Structural Data, and Automotive all include a dashboard interface. We also consult clients on including a dashboard into their custom mobile solutions.

Our dashboard design is a great example of how we're integrating new design concepts that help our mobile solutions deliver better customer service, increase productivity and improve communications.

by Tim Cerami
Information Architect @ MobileDataForce/FieldSync Mobile Solutions

3 Reasons We Need Rugged Android Devices

For many of our customers who have incorporated a mobile solution into their business operations, robust and rugged handheld devices are an absolute must.  They need devices that can be drop-kicked across a warehouse floor, resist water sprayed directly on them or are completely sealed from dust, oil and other contaminants.  Companies like PSION | Teklogix, Intermec, Motorola (formerly Symbol) and DataLogic are industry leaders in this technology field and have such devices available if you're willing to shell out $1000 or more per unit.

While these devices are stellar in their ability to take a licking, they all continue to run on the aging Windows Mobile operating system. As a partner with some of these manufactures, we know they're considering releasing Android-base devices. We'd like to see them move quickly and get them to market...and here are three reasons why:

Soon Please...

1. The writing is on the wall!  The industry has changed at a frighteningly fast pace.  In the last three years, Android and iPhone devices have overtaken the market by reinventing how mobile devices work.  Windows Mobile remains entrenched in a usage model that was valid in the middle of the last decade.  In 2011, the stylus is no longer an option...devices are finger-driven.
   
2. Windows Mobile smartphones have all but vanished.  If a mobile app is designed for a person doing deliveries on a rugged device running Windows Mobile, an account manager who also uses the app for account and inventory lookups will need a Windows Mobile device as well.  Finding a small, inexpensive Windows Mobile smartphone is now very difficult, making it hard to build the app once and have it transition easily between different types of mobile workers and devices.
   
3. Deploy now, fill the holes later.  While Windows Mobile may be a more enterprise-ready operating system due to a longer history in the market, that has not stopped executives, managers and other employees from using their Android and iPhone devices for business purposes.  The cycle has always been to push the technology into the enterprise, figure out where the holes are, then build ways to fix those issues.  How about this?  Let's push to get Android into enterprise scenarios now, then resolve the sync and management issues with products like PointSync Professional!

As software developers, we hedge our bets on the most widely accepted platforms. Right now, Android owns the biggest share of the mobile platform war. According to industry studies, Android will grow to own 50% of the market by 2012!  In the near future, we'd like to see the same app we write for an account executive packing a Droid Pro also work on a high-end rugged device. Who will step to the plate first?  Whoever it is, we hope it happens soon.

Tim Cerami
Information Architect @ MobileDataForce

Adventures in Building a Sync Tool...

Back in 2008, we wrote a super cool mobile app that helps young hemophilia patients track bleed-events that get shared with their doctors and nurses. Back then, the most popular smart phones ran Windows Mobile, so it was written for that platform. The foundation of the solution was our PointSync Pro Mobile Platform.

Fast forward to 2010...MobileDataForce was asked to make an iPhone version of the application because many of the patients had started carrying iPhone's as their device of choice. This presented an issue, because at that time PointSync did not support synchronization and management tasks for anything but Windows Mobile devices.

To solve this, MDF engineers decided to build a sync tool from scratch, using Web Services to synchronize patient events from the iPhone to the database in the cloud. They started out by building the solution with very basic requirements, which consisted of only data synchronization. At completion of this first phase, they were 400 hours and $25,000 into it.

As patients began using it, it became evident that some critical pieces of the solution were missing. For example, when a sync issue came up, there were no auditing or troubleshooting tools to help support staff diagnose and resolve the problem. MDF engineers went back to the drawing board and added basic troubleshooting to the solution, causing the overall cost to rise far beyond the original expectations. In the end, only 10% of the functionality found in PointSync was incorporated into this custom sync solution.

With over 500,000 lines of code and a strong history since 2005, PointSync Pro 2.5 (and higher) now supports iPhone devices. In fact, we now support iPhone, Android AND BlackBerry devices.  If you're considering building your own sync technology for your mobile enterprise solution, carefully consider everything it should do.  Your list should include:

• Data synchronization and application/file deployment
• Cross-platform support for iPhone, Android, BlackBerry and Windows Mobile
• Support for end-to-end data encryption
• Allow mobile workers to work in a disconnected mode when connectivity is unavailable
• Logging and auditing to help diagnose and resolve technical issues
• Robust integration to databases (SQL Server, MySQL, DB2, SQL Anywhere) and third party systems
• An administrative interface to manage the entire system

At the end of the day, our experience has proven that there's no reason to re-invent this wheel.  PointSync is ready to bolt into your environment right now to provide these necessary functions.  If you need assistance building your mobile application as well, we can help with that too.

For more information on PointSync, please contact our sales team at (208) 384-1200 or visit the MobileDataForce website at www.mobiledataforce.com or the PointSync website atwww.pointsync.com.

Mobility in the Light of Tragedy...

Wow, can mother nature deliver a blow or what?   Looking at the destruction caused by the F4-F5 twister that roared through Joplin, MS shows the stark reality that in just minutes, a reset button can set back decades of development.

More devastating is the loss of human life, personal injury, loss of property and the despair many feel in seeing what they've built and labored over become a scattered pile of rubble.  Our thoughts go out to those that are suffering the great loss caused by this vicious tornado.

We don't want to exploit tragedy as a way to drum up business, however scenarios like this inspire thoughts on using mobile technology in remote or damaged areas.

Take a look at the picture on the left.  Notice anything left standing over about 10 feet tall?  Those 190mph winds took down everything in their path, including access to basic services such as electricity and cellular services.

In situations like this, mobile solutions can really shine for people generating insurance claims and gathering other types of information.  The lightweight form factor, long battery life, photo capture and signature collection enables claims adjusters and inspectors to gather data for an entire day without needing to connect to a power source.  More important, properly engineered, mission critical mobile solutions will allow the operator to continue to collect data in places of devastation where an Internet connection may no longer be available.

We preach about the expectations of 100% connectivity and how building mobile solutions that require an Internet connection generally leads to frustrated users, loss of productivity and unacceptable contingency plans.  To know more about how mobile solutions can work in areas of natural catastrophe or limited connectivity, we have years of experience building mobile solutions for such environments.  

  

Picking the Right Mobile Business App Developer

Right now, there are 350,000 applications available on the Apple App Store.  The Android Market Place has around 250,000 apps available.  There are tons of mobile apps out there.  Some are pretty good and some are pretty much junk.  Making a solid mobile app takes experience and good understanding of the hardware. Even well known software companies like Skype are learning to make mobile apps that work as advertised and don't have nasty side-effects like dead batteries by 3pm in the afternoon.

So how do you select the right company to develop a mobile app for your business?  If it's for business, the app must first meet the needs of the users, know how to manage the capabilities of the hardware and be steadfast in handling and delivering data.  As you shop for a partner to build your mobile solution, consider these 5 factors into your decision making process:

1. Can the mobile solution work with hundreds of users, tapping into the same database at the same time?
2. Can the mobile solution integrate with third-party accounting software, CRM's and other systems?
3. Does the mobile solution include a robust synchronization engine that contains built-in tools that make sure databases don't become corrupt, database conflicts get resolved and data doesn't get lost somewhere in the "cloud"?
4. Does the mobile solution rely on having an Internet connection?  Can the app continue to collect data with a weak or absent connection?
5. Can the mobile application fully control internal hardware (like a barcode scanner) to maximize battery life, while providing functionality when it's needed?

MobileDataForce does not focus on making games, calorie counters and apps of that nature.  We build mobile solutions and data synchronization tools for business use.  If you need to perform inspections, assign/complete work orders, track company assets, enter a sales order or integrate mobility with your existing system, the guy who just wrote a cool checkbook app is probably NOT the right choice.

Whether your business needs a custom mobile solution, or you want to bring a robust sync engine into an app you've already developed, we can help.  For 10+ years we've focused on mobile development, starting way back with the original Palm devices!   And since 2005, our PointSync product has been the backend sync engine for thousands of mobile users.

Want to know more?  Contact us by phone (208-384-1200), email (sales@mobiledataforce.com) or on our websites:  www.mobiledataforce.com or www.pointsync.com.

MEAP and the Mobile Enterprise...

If you've been around enterprise mobility, you might have seen the term MEAP come up from time to time.  Since our PointSync product is a "MEAP", we're pretty comfortable using the term.  But, for those who are not familiar with what a MEAP is and does, here is a 5 minute crash course.  Enjoy!

What Is A MEAP?

MEAP stands for Mobile Enterprise Application Platform.  In laymen’s terms, a MEAP is a server-oriented software that provides specific tools and functions targeted at the deployment and management of the mobile devices in an organization.  Mobile devices are generally viewed as handheld devices and smartphones, but can also include tablets and laptops.

Why Is It Important?

Mobile devices have become a necessary component in business.  Where email was once the “killer app”, today's “must have” apps extend business functions like inventories and customer details to almost anyone working outside the office.  A MEAP is responsible for making sure the sales, inventory, customer, etc data makes the one or two-way trip between the office database and mobile devices.   On a more granular level, a enterprise-class MEAP will know exactly where to place data, where it came from and how to avoid database conflicts.  If you're thinking, "yeah, that's all important stuff!"...  We completely agree!

Where Does PointSync Fit Into the MEAP Product Category?

First, PointSync is a mature product that was introduced in 2005 and includes over a half-million lines of code.  Second, its synchronization technology (the most vital for mobile solutions) is based on industry leading technology from Sybase.  PointSync’s main function is rock-solid data synchronization.  Whether you have 10, 100, or 1,000 mobile users, PointSync masters incoming and outgoing data like a super-powered traffic cop, making sure your data gets to its destination.  Along these lines, PointSync includes special features that roll back data when a sync encounters problems, makes sure devices use unique record ID’s, can restart a problem sync where it left off and allows users to work, even when an Internet connection is not available.  In addition, PointSync contains app deployment tools, database viewers, report generators and allows quick add/delete of synchronized fields.  On a device level, PointSync supports all the popular mobile platforms, including iOS (Apple), Android, Windows Mobile and BlackBerry.

Who Uses A MEAP?

The following three types of organizations can benefit from using or deploying a MEAP:

1. Companies can use a MEAP internally to manage their own fleet of mobile workers
2. For System Integrators, a MEAP is a positive way to provide full solutions which include mobility
3. ISV’s who are looking to increase revenue from a new product stream

Thinking About Building Your Own Synchronization Engine?

We did this and have a great story to tell in a future blog.  If you’d like the details contact our Marketing department for a sneak preview of the details.

Got questions about MEAP's or PointSync?  Please let us know and we'll be happy to give you all the details.  After-all, we've been in the mobility space for over 10 years!

Thanks for reading...  Tim Cerami, Information Architect

Why ISN’T there an app for that?

Remember back in the old days when cell phones had one function and it was to make a PHONE call?  It changed our lives forever…who thought we could ever have the ability to make a phone call anytime and anywhere? Then came the Smartphone.  I think they called it the Smartphone because if we were smart enough to figure it out, we could get our email and sync our calendar to it.  And, if we were patient enough, we could even browse the web on it.  Granted, it was so PAINFULLY slow that only the super-geeks would actually attempt it.  The rest of us would just go home to our computers and connect to the internet via our 56K modem to check movie listings or sports scores.  But the point was that we could. And it was a big deal.  

Now look at us!  Now.  We want it now.  Now, now, NOW!  We can do almost anything on our phones. We can check email, look at social media sites, check the weather, navigate our cars, listen to music, play games against our friends, deposit checks into our bank accounts, the list goes on and on and on….

So how is it, that in a society where we’ve become so accustomed to being able to do almost anything on our phones, that many companies still operate primarily using paper-based systems?  It may be surprising to you, but EVERY SINGLE DAY we talk to customers, both large and small, who have a model similar to this:

·         End customer calls to request a service, order something for delivery, request an inspection, etc.  

·         Operator uses a desktop application to enter customer and business critical information in a local database.

·         A work order of some sort is created and printed out of said application.

·         A mobile worker comes into the office and picks up the work order and heads out the door for the day.

·         Work is completed out in the field and data is collected on paper.

·         The mobile worker drives back into the office at the end of the day to drop off paperwork.

·         A data entry clerk enters information into the desktop application.

The results from this type of model?  Old data, unnecessary miles, inefficient processes,  and, in the end, unhappy customers. The crazy thing is, that while these mobile workers are out and about doing their jobs via pen and paper, many are carrying a Smartphone that is being paid for by their employer.  If you’re already paying for cellular service for your mobile workers, why not give them a tool that will help them do their jobs better and save you money?  Extending your business to the field through a mobile application can provide you with the following benefits:

·         No more “roaming” employees - GPS tracking can let you see where your workforce is.  Face it, some people need a big brother.

·         Keep your workers working – no more driving back to the office to get the next assignment.  Work. Sync. Repeat.

·         The dog can’t eat it – no more lost paperwork or follow up calls to get the information that should have been collected the first time.  No coffee stained work orders or illegible handwriting.

·         Instant results – rather than waiting until the end of the day to run reports, you have a constant stream of data coming in. This allows you to see where improvements need to be made and react immediately.

·         The bottom line – who doesn’t want that number to be bigger?  Save money on paper, data entry wages, gas, and, and, and….

Does this story sound all too familiar?  Is your business experiencing some of these struggles? If the answer is yes, you might be asking yourself “IS there an app for that?”  The answer is…absolutely!  And if there isn’t?  I bet I know somebody that can help you build one….